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Understand How matkaplay Handles Your Privacy

At matkaplay, your personal data belongs to you — we collect only what we need to run your account, process withdrawals and keep your sessions secure.

Data Minimisation PrincipleUPI & Paytm Transaction PrivacyAccount Security EncryptionYour Right to AccessClear Retention Timelines
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matkaplay Understand How matkaplay Handles Your Privacy
REACH OUR PRIVACY TEAM

Contact Us About Your Personal Data

If you have questions about how we store your information, want to request a copy of your data, or need to correct details on your account, our privacy support team is reachable around the clock. Whether you are in Kolkata or anywhere else in India, we aim to respond to all data-related queries within 72 hours of receipt.

Team online

Email Privacy Request

Send a written request to our dedicated privacy address. Include your registered mobile number so we can verify your identity and locate your account data without delay.

Live Chat Data Queries

Open the chat widget inside your account dashboard and select 'Privacy & Data' from the topic menu. Our agents handle data queries separately from general support tickets for faster resolution.

In-App Data Centre

Navigate to Settings › Privacy inside the matkaplay app to download a copy of your account data, update contact details or submit a deletion request directly — no email required.

HOW WE PROTECT YOU

Explore Our Data Handling and Security Practices

We treat your account data with the same seriousness we apply to payment security. Every measure below reflects a concrete practice already in place — not a promise we intend to fulfil…

End-to-End Data Encryption

All data moving between your device and our servers — including UPI reference IDs and session tokens — travels over TLS 1.3 encryption. Stored records use AES-256 at rest, so intercepted files remain unreadable without our private keys.

Cookie Transparency and Control

We use strictly necessary cookies to keep your session alive and analytics cookies to understand lobby navigation. You can withdraw consent for non-essential cookies at any time through the cookie preference panel in your account settings.

Account Security and Two-Factor Checks

Sensitive actions — changing your registered mobile number, requesting a withdrawal, or updating your Paytm wallet link — require a one-time password sent to your verified phone. This prevents unauthorised changes even if your password is compromised.

Data Retention Timelines

Account records are kept for as long as your account remains active and for the period required by Indian financial regulations after closure. Transaction logs tied to PhonePe or UPI payments follow the same retention window and are then deleted.

Who Can Access Your Records

Only authorised staff with a documented operational need can view your personal data. Access is logged and audited quarterly. No marketing team member holds permission to query individual account records without a formal privacy review sign-off.

Requesting Changes or Deletion

Submit a data correction or deletion request through the in-app Privacy Centre or by emailing our privacy team. We confirm receipt within 24 hours and complete verified requests within 30 days, in line with applicable Indian data-protection norms.

Switch Through Common Privacy Policy Questions

These questions cover the situations our account holders ask about most often — from understanding what data we hold to exercising your right to have it deleted. If your question is not here, reach the privacy team directly via the channels in the section above.

We collect your name, email address, registered mobile number and, where verification requires it, a government-issued ID number. We also log device identifiers and IP addresses to protect your account from unauthorised access.

Payment identifiers such as your UPI handle or Paytm wallet ID are encrypted using AES-256 before storage. We do not store full bank account numbers. Transaction reference IDs are retained only for the period required by Indian financial regulations.

Yes. Log in and go to Settings › Privacy, then choose 'Download My Data'. We will prepare a structured file of your account and transaction records and make it available for download within seven working days of your verified request.

We share data only with payment processors (such as UPI and PhonePe gateways) and identity-verification services strictly necessary to run your account. We do not sell or rent your data to advertisers, data brokers or marketing agencies.

Account records are retained for the period mandated by applicable Indian law following account closure — typically five to seven years for financial transaction logs. Non-transactional data such as marketing preferences is deleted within 90 days of closure.

Use the in-app Privacy Centre under Settings or email our privacy team with your registered mobile number. We confirm receipt within 24 hours and complete eligible requests within 30 days, subject to any legal retention obligations we must honour.

We use session cookies essential for login and security, plus optional analytics cookies to improve lobby navigation. Open the cookie preference panel in your account settings at any time to review or withdraw consent for non-essential cookies.

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